The world famous pharmaceutical company, one of the Fortune 500, has 11 R & D centers and 31 production bases all over the world. Its products are sold in more than 100 countries and regions, and its employees exceed 50,000. The company has shown great interest in the Chinese market, investing huge sums of money to build factories on the mainland and opening R & D Centers in Shanghai.

Customer Requirements：

Daily Operation Management for responsible end-user.

One-stop IT outsourcing service is needed to ensure the information security of enterprises. The original network maintenance plan is unreasonable, and IT services need to be re-integrated.

Multilingual IT support for expatriate staff.

Senior Role services：

While solving the daily IT affairs, IT introduces Itil Service System, reduces the running cost, obtains the higher service efficiency.

VMware server virtualization: the original 5 application servers carry on the virtualization conformity.

CITRX XENDESKTOP/XENAPP branch staff computer implementation CITRX DESKTOP virtualization remote management, store business system use XENAPP application virtualization for centralized deployment management.

Exchange Mail server maintenance.

Customer Revenue：

Centralized management of IT business enhances the core role of IT operation and maintenance.

Continuously optimize IT process to improve customer satisfaction.

The quick response of IT engineers perfectly addresses the needs of the user, making the impact on the user's business almost imperceptible.