The requirements for providing IT outsourcing services for enterprises generally have two aspects: one is to ensure the stable operation of the IT system, and the other is to respond to operation and maintenance, service and fault requests in a timely manner.

IT operation and maintenance pre-planning

One of the important ideas for IT outsourcing service providers to report enterprise IT system failures is: do not worry about hindsight, prevent in advance, and do pre-planning of IT operation and maintenance to prevent failures. In today's market, there are many IT outsourcing service providers and a wide variety of IT systems in the world. Most engineers only judge failures from one or more areas of expertise, and inevitably there will be dead spots and blind spots.

For the observation of enterprise IT systems, not only should there be a unified perspective for centralized monitoring, but also a single-field microscope perspective. If we can detect these hidden dangers in advance, detect these signs, and deal with these failures that have not yet occurred, whether these failures can be avoided, we will be caught off guard and affect the business progress of the enterprise.

This requires IT outsourcing service providers to accumulate experience in hidden dangers and plans, monitor and record hidden dangers, and conduct closed-loop management of continuous tracking of hidden dangers.

IT outsourcing service providers also need to do a good job of pre-IT operation and maintenance planning, identify weak links in the enterprise IT system, and do a good job of hidden danger investigation and planning.

Respond to operations, service and failure requests in a timely manner

There are relatively developed IT outsourcing service providers in the market. For example, Temple can usually build a list of IT engineer service scopes, which can be used to define the scope of enterprise IT services. This service scope is definitely not to shirk the service obligation of IT engineers, but to allow IT engineers to observe and analyze the nature of certain failure events as a basis.

Have a core IT service desk that informs engineers what to do and how to do it. Through the scheduling of the IT service desk, the process can be standardized and the efficiency of IT services can be improved, so as to better integrate into the enterprise IT system, maximize the use of resources, and respond to IT operations and services in a timely manner.

Multiple advantages

1. From the perspective of the company's IT department and the labor costs invested, the cost of hiring professional IT outsourcing services is much higher. Compared with professional companies, resources such as information can match different IT stages of enterprises. need.

2. Due to the variety of computers and the emergence of various application software, the needs of enterprises are various, but it is difficult for one or two technicians to master comprehensive technical knowledge, and the professional level of IT service providers varies. Talents can mobilize professionals at different levels to solve specific problems according to the specific needs of the company. When encountering technical problems, IT service providers can always get valuable advice and help, so as to help enterprises solve problems faster and better. This is difficult for ordinary IT departments of enterprises to do.

3. If an enterprise wants to establish its own IT service department, its relevant key leaders and employees need to have sufficient understanding of the enterprise network system to meet the needs, and this understanding requires a long process. Enterprises that provide outsourcing services, because of their professionalism, can quickly determine the needs of the enterprise, flexibly arrange IT services to meet the needs of business changes and ensure the normal operation of the entire computer system.

4. Because the general IT department employees are limited by their own professional fields, it is difficult to get advice and help from others in time. In the process of network construction, enterprises are prone to problems such as lack of overall layout, operational errors or misunderstandings. Network security is affected.

5. Professional people do professional things, hire IT professional IT outsourcing companies to cooperate, business owners can focus on their core and business development, and fully hand over IT affairs to outsourcing companies to provide continuity and stability for enterprises.

Shanghai Senior Role has been focusing on one-stop IT outsourcing business, IT system integration services, and IT operation and maintenance management services for decades.