1. Service goals

Operation and maintenance services include the operation and maintenance of host equipment, operating systems, databases, storage devices and other related information systems and security precautions to ensure the normal operation of users' existing information systems, reduce comprehensive management costs, and improve the service level of the overall network information system. At the same time, according to the data and records of daily maintenance, it provides the overall construction planning and suggestions of the user information system, so as to better provide a strong guarantee for the development of user informatization.

The composition of the user information system is mainly divided into two categories: hardware equipment and software system. Hardware equipment includes network equipment, security equipment, host equipment, storage equipment, etc.; software equipment can be divided into operating system software, typical application software (such as database software, middleware software, etc.), business application software, etc.

Through the effective management of IT operation and maintenance services, the service efficiency of the user information system can be improved, the internal operation of each business application system can be coordinated, the communication between the network information system department and the business department can be improved, and the service quality can be improved. quality. Combining the characteristics of the user's existing environment, organizational structure, IT resources and management processes, the user's network information system architecture is planned from the three aspects of process, personnel and technology. Use IT services to align users' operational goals and business needs.

The goal of the information system service is to monitor and manage the basic resources of the user's existing information system, grasp the status and configuration information of the network information system resources in time, reflect the availability and health status of the information system resources, and create a knowable and manageable network. Information system resources. Controllable IT system. system. environment to ensure the reliable, efficient, continuous and safe operation of each business application system of the user information system.

2. Information asset statistics service

This service is a basic service and is included in the operation and maintenance service, which helps us to understand the user's existing information assets and better provide system operation and maintenance services.

Services include:

Statistical records of hardware device model, quantity, version, etc.

Statistical records of software product models, versions and patches

Network structure, network routing, network IP address statistics records

Schematic diagram of the structure of the integrated wiring system

Statistical records of other auxiliary equipment

Hardware equipment inventory statistics

3. Network and security system operation and maintenance services

The operation and maintenance management of the network system is realized from three aspects: network connectivity, network performance, and network monitoring and management. Basic service content of network and security system:

(1) User site technicians are on duty

Provide long-term user on-site technical personnel on-duty service according to user needs to ensure real-time network connectivity and availability, and ensure the normal operation of access switches, aggregation switches, and core switches.

On-site technicians record whether the ports of the network switch can be used normally, whether the forwarding and routing of the network are normal, test the performance of the switch, evaluate the overall performance of the network, and optimize the network utilization. Suggest.

On-site personnel also monitor the daily operation status of safety equipment, check logs of various safety equipment, record key events, determine and solve the causes of safety incidents, and find problems in time to prevent problems before they occur.

(2) On-site inspection service

On-site inspection service is a service item that conducts a comprehensive inspection of the customer's equipment and network. Through this service, customers can obtain first-hand information on the operation of electronic equipment, discover hidden dangers as much as possible, and ensure the stable operation of equipment.

At the same time, targeted warnings and solutions will be put forward to enable customers to prevent early and minimize operational risks.

(3) Network operation analysis and management services

Network operation analysis and management service refers to a comprehensive and advanced service in which engineers provide guidance and advice to customers after regular inspection and analysis of network operation status and network problems.

Shanghai Senior Role has been focusing on one-stop IT outsourcing business, IT system integration services, and IT operation and maintenance management services for decades.